Legal

This Privacy Policy describes how Bonsai Auto Detailing (“we,” “us,” or “our”) collects, uses, and handles your information when you visit our website or contact us about our services.

Information We Collect

We collect information you provide directly to us, such as your name, phone number, email address, vehicle information, and service address when you submit a quote request or contact us.

How We Use Your Information

We use the information we collect to respond to your inquiries, schedule and perform detailing services, send appointment confirmations and follow-up messages, and improve our services.

Text Messaging

By submitting your phone number through our quote form or lead ad, you consent to receive SMS messages from Bonsai Auto Detailing regarding your inquiry, appointment scheduling, and service updates. Message and data rates may apply. You can opt out at any time by replying STOP to any text message we send you.

How We Share Your Information

We do not sell your personal information. We do not share your information with third parties except as necessary to operate our business (for example, our CRM platform used to manage communications) or as required by law. SMS opt-in information and consent will never be shared with third parties or affiliates for marketing purposes.

Cookies & Tracking

Our website does not use cookies or third-party tracking or analytics tools. We do not collect any data about your browsing behavior.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Your information is stored securely within our CRM platform and is accessible only to authorized personnel.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law.

Your Choices

You may contact us at any time to request access to, correction of, or deletion of your personal information by emailing us at lbbonnbusiness@gmail.com. You may also opt out of SMS communications at any time by replying STOP to any message we send.

Contact Us

If you have questions about this Privacy Policy, contact us at: Bonsai Auto Detailing, Boulder, CO — lbbonnbusiness@gmail.com

These Terms of Service govern your use of Bonsai Auto Detailing's website and services. By contacting us or booking a service, you agree to these terms.

Services

Bonsai Auto Detailing provides mobile auto detailing and ceramic coating services in the Boulder, CO area. All services are performed at your location. You are responsible for ensuring a suitable work environment, including access to a garage or covered space, a water spigot, and an electrical outlet.

Appointments & Cancellations

We ask that you provide at least 24 hours notice if you need to cancel or reschedule your appointment. Failure to do so may result in a cancellation fee.

Payment

Payment is due upon completion of services unless otherwise agreed in advance. We reserve the right to require a deposit for certain services.

Satisfaction Guarantee

We stand behind our work. If you are not satisfied with the results, contact us and we will make it right — no questions asked. Our guarantee applies to workmanship. Pre-existing paint damage, deep scratches, or surface defects that cannot be corrected by detailing are not covered.

Vehicle Condition

By booking a service, you represent that you have the authority to authorize work on the vehicle. We are not responsible for pre-existing damage. We will note any pre-existing conditions before beginning work.

Limitation of Liability

Our liability for any claim arising out of our services is limited to the amount paid for the specific service in question. We are not liable for any indirect, incidental, or consequential damages.

SMS Communications

By providing your phone number, you consent to receive text messages from Bonsai Auto Detailing related to your service inquiry, appointment scheduling, and promotions. Message frequency varies. Reply STOP to opt out, HELP for support. Msg & data rates may apply. Carriers are not liable for delayed or undelivered messages.

Age Restriction

Our services and SMS program are intended for users 18 years of age or older. By submitting your information or booking a service, you confirm that you are at least 18 years old.

Changes to These Terms

We may update these Terms of Service from time to time. Continued use of our services after any changes constitutes your acceptance of the new terms.

Contact Us

Questions about these Terms? Contact us at: Bonsai Auto Detailing, Boulder, CO — lbbonnbusiness@gmail.com